Most of us can do a lot of DIY tasks but still chose to call out a handyman, plumber or electrician to do the job. because we know it will be done well. The same is true for Device Management Applications and Settings.

Installing and applying settings can be a very time-consuming exercise and devices interface differently with apps and software resulting in trouble shooting issue later on.

TechBear Online has the knowledge through experience and research to take the headache out of the process. We tailor your solution according to your requirements and educate you in how to use the applications effectively.

To book a consultation or to request a device setup click here.

TechBear Online is not primarily a tech company, we are a people focused service. Our aim is to encourage general wellness and not just applying an application to your device but rather to tailor a solution according to your needs.

This means that we consider who is in your family or home, what devices they use, how they use them and what do they use them for. We seek to understand the relational dynamics that are affected by device usage.

Our support extends beyond your device through our service partners.

We also understand the journey and struggle of overcoming digital and device addiction from personal experience.

To book a consultation or to request a device setup click here.

The simple answer is no, we do not have remote access to your devices or your data. 

Protection of client data and information is critically important to us.

In the case of family device setups, you submit any pins or security passwords. Once we have done the installation and walk away we can’t access your devices at all.

With our Addiction Recovery Support service we can remotely adjust certain permission settings which is done on your request through the Device Management Application Dashboard. We do not have access to the data on your devices nor can we access any other apps or use your device apps or programs.

When performing a remote setup, we may use apps such as AnyDesk or Team Viewer. These programs only allow access with permission for an allocated and supervised time. Once the setup is complete and the desktop sharing application is closed, we have no access to your devices.

To book a consultation or to request a device setup click here.

We highly advise against this option as it can often have a negative impact on a relationship. When a spouse/partner is playing the role of monitoring or policing device usage it can break trust and introduces a power dynamic that is unhelpful to healing hurt relationships. 

Rather make use of a trusted 3rd party like TechBear Online. 

To book a consultation or to request a device setup click here.

Most devices can be setup remotely using desktop sharing applications like Team Viewer or Anydesk. This means that we can help you anywhere in the world, taking time zones, language and internet connections into account.

We currently serve clients in South Africa, Canada, New Zealand, The Netherlands and The United Kingdom (UK),.

However gaming consoles and smart televisions mostly need to be done in-person.

To book a consultation or to request a device setup click here.

We are able to work across a wide range of devices and operating systems. Some devices will require activating their own management settings while others can be managed from a central system.

To book a consultation or to request a device setup click here.

We can’t gaurentee 100% effectiveness but pretty close to it. The creativity and ingenuity of the tech world means that people will try to find loopholes in systems.

When we become aware of a loophole, we find a solution and apply this knowledge to improve the security of all setups.

To book a consultation or to request a device setup click here

The tension between privacy of devices and being protective and loving parents depends on your digital device culture within your family.

Understanding and respecting levels of privacy while practicing healthy digital habits can addressed through a Facilitated Family Guidance Discussion or through establishing a family device agreement of agreed upon values and protocols.  

To book a Facilitated Family Discussion click here.

Embracing a healthier device culture means that all members of the family need to be included. 

Understanding generational relationships with devices and what those devices are used for are critical in developing a mutually agreed upon culture and in setting device protocols for your home.

These conversations can be incredibly stressful and cause relational tensions if not done sensitively. For this reason, we recommend a Facilitated Family Discussion session with a professional counsellor/therapist.

If you need this service for your family click here.